"VERY VERY refreshing to meet a treatment specialist who gave me an honest answer, instead of trying to sell me the "latest" treatments. Believe me i've met them all, from 5 star London practitioners, unfortunately, they just want to take your money. Dr Hancock insisted I have my deposit back to give myself time to think things over. Needless to say I have booked in for treatment, with very realistic expectations. Open and easy to talk to, great to meet her."