Last updated: 4 August 2026
This Privacy Policy explains how Dr Natalia Hancock (“we”, “us”, “our”) collects, uses and protects your personal information when you visit drnatalia.co.uk or enquire about our treatments. We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018.
Who we are
Dr Natalia Hancock, Medical Aesthetics
The Annex, 27 Heron Close, Great Glen, Leicester, LE8 9DZ
Email: veronica@drnatalia.co.uk · Telephone: 07584 317821
For the purposes of data protection law, we are the “data controller” for the personal information we hold about you.
The information we collect
- Enquiry details you provide through our contact form, by phone or by email: your name, email address, telephone number, the treatment you are interested in, and anything you include in your message.
- Health-related information: because we provide medical aesthetic treatments, the treatment you enquire about and anything you tell us about your skin or health may be “special category” data. We use it only to respond to your enquiry and provide appropriate care.
- Technical data: your IP address and basic browser information, collected automatically to keep the website secure and working correctly.
How we use your information, and our lawful basis
- To respond to your enquiry and arrange a consultation or treatment — lawful basis: taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries. Where health information is involved, we rely on your explicit consent and the provision of health care.
- To keep records of our communications and provide ongoing care.
- To keep our website secure and prevent misuse — our legitimate interests.
- To send you marketing only where you have asked us to or otherwise consented. You can opt out at any time.
Who we share your information with
We do not sell your personal information. We share it only with trusted service providers who help us run our business, under contracts that require them to protect your data, including:
- our website hosting and IT providers;
- Cloudflare, Inc., which provides security and content-delivery services for our website;
- our email delivery provider (Resend), used to send enquiry notifications and correspondence;
- professional advisers and regulators, where we are required to share information by law.
How long we keep your information
We keep enquiry information for as long as necessary to respond to you and to meet our legitimate business and legal record-keeping needs. Where treatment is provided, medical records are retained in line with professional guidance and applicable law. We securely delete or anonymise information when it is no longer needed.
Cookies
Our website uses essential cookies needed for it to function and stay secure. Where we use analytics or other non-essential cookies, we will ask for your consent. You can control cookies through your browser settings.
Your rights
Under UK data protection law you have the right to access the personal information we hold about you; to ask us to correct or delete it; to restrict or object to how we use it; to request portability; and to withdraw consent at any time. To exercise any of these rights, contact us at veronica@drnatalia.co.uk.
Complaints
If you have a concern about how we handle your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.